Celine Fucci

Gusto // B2B SaaS Payroll, Benefits, and HR Platform

Driving product accessibility through design system components

I led design and usability improvements for Workbench, Gusto's design system, reducing accessibility barriers across Gusto products and services. Components were redesigned to conform to WCAG standards and provide a more intuitive experience for people using assistive technology.

Two iPhone screens side-by-side, both showing a component called SelectableCard

~1300 component instances updated

Resulting in higher quality, more inclusive products that better serve new and existing customers.

Amplifying the voices of people with disabilities

Our committment to accessibility on the Design Systems team led to the creation of a cross-functional Accessibility Guild where all disciplines can come together to change how we build products at Gusto.

Increasing coverage of Workbench components

Helping product teams adopt design system capabilities to ship accessible, responsive, and performant experiences.

Explore case study (coming soon)

Gusto // B2B SaaS Payroll, Benefits, and HR Platform

Creating guided experiences to navigate complex, tax-related tasks

State Tax Setup is historically one of the most important and complicated problems at Gusto. In addition to co-creating a vision for an end-to-end journey, I designed an in-app task system to help customers navigate complex tax-related issues.

A MacBook showing a page with state tax account info for Colorado

23.2% YoY reduction in notices

Led to a sizeable reduction in our tax notice backlog, which was heavily impacting Gusto's Customer Experience teams and their ability to serve customers.

$1,051,358 in savings

The result of clearly communicating tax processes to 200,000+ customers that all have unique business and tax requirements.

28% to 87.5% authorization rate

Authorization enables Gusto to automatically maintain a customer's tax info as it changes each year. If customers authorize us, they avoid failed filings and tax notices.

Explore case study (coming soon)

Celine grew up in the suburbs of New York with her two sisters, mom, and dad.

Her desire to grow as a person brought her out to Denver, Colorado, where she still hasn't taken a skiing lesson.

Celine is an advocate and supporter of women's sports and believes in elevating the voices of underrepresented groups like female athletes. She enjoys crafting a really good cup of coffee in the morning and is continuing to experiment with her technique.

In 2023, Celine embarked on a 2,500 mile road trip from Denver to Canada that sparked her desire to explore all 63 U.S. National Parks.